Customer Relations Support NEERLANDOPHONE
Rodschinson Investment
Tanger, Morocco
il y a 2j
source : Tanqeeb

To support our activity development, we are recruiting a Customer Relations Support agent specialized in Finance and Real Estate investment :

Freelance Position

Context : Rodschinson is a global company specialized in Investment & Real Estate. Contributing to our 2020 marketing roadmap we are setting up a global panorama of our business segments and related services.

We are looking for a customer relations support to assist our back-office team, a customer service-oriented helpdesk specialist to provide a support to clients in an efficient and accurate manner.

You will be considered as the firm’s front liner and you will provide the required documents, files, answers to specific questions and follow-up with emails and calls for all assigned areas.

The goal is to make sure that customer value is maintained to the standards set forth by the company.

Employee contract or freelance professional, working remotely.

Tasks

  • Providing first level contact and convey resolutions to customer issues
  • Properly escalating unresolved queries to the next level of support
  • Tracking, routing and redirecting questions to correct resources
  • Walk customers through problem solving process
  • Follow up with customers and provide feedback
  • Utilise excellent customer service skills and exceed customers’ expectations
  • Ensure proper recording, documentation and closure
  • Recommend procedure modifications or improvements
  • Preserve and grow your knowledge of helpdesk procedures, products and services
  • Your Profile

  • Proven working experience in providing customers relations
  • Working knowledge of help desk
  • Strong client-facing and communication skills
  • Advanced troubleshooting and multi-tasking skills
  • Customer service orientation
  • BS degree or equivalent
  • Fluency in DUTCH, proficiency in FRENCH
  • Our offer

    Based on your track record and targeted experience in the above mentioned, we may offer you a collaboration for short or long-term basis

    Interested?

    We kindly invite you to send your resume to Click to show email

    Subject : Customer relations Support

    Signaler cette offre d'emploi
    checkmark

    Thank you for reporting this job!

    Your feedback will help us improve the quality of our services.

    Postuler
    Mon email
    En cliquant sur « Continuer », je consens au traitement de mes données et à recevoir des alertes email, tel que détaillé dans la Politique de confidentialité de neuvoo. Je peux retirer mon consentement ou me désinscrire à tout moment.
    Continuer
    Formulaire de candidature