IT Manager
Four Seasons Hotels Limited
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People Functions

Maintain harmonious and professional relationship with all departments and Home Office.

Comply with and enforce Four Seasons’ Category One and Category Two Work Rules and Standards of Conduct as set forth in EmPact.

Must have strong interpersonal skills and be able to relate to all levels of staff.

Must be able to assist hotel guests with technical requirements and issues.

Must be able to provide high levels of service and support to admin users as per contracted Service Level Agreement.

Assist in other areas of the accounting office as needed.

Product Functions

Ensure critical systems, specifically Front Office Property Management System, Call Accounting, HSIA, PABX and Food & Beverage Point of Sales computer systems are available twenty-four (24) hours per day.

Establish and maintain user procedures and hardware familiarization for all systems.

Provide administration services, to include; contribution to technology capital and operating budgets.

Provide Systems Administration, including maintaining user / group accounts, user configuration, trouble-shooting access problems and completion of on-site documentation.

Assist in Server infrastructure management, performance monitoring, Operating System upgrades and troubleshooting.

Ensure effective support for other systems, including back office, sales and catering and human resources applications and any other at the property.

Provide system support services, including service outage diagnosis, troubleshooting and restoration of service, virus protection management.

Maintain and promote Four Seasons core technology standards as outlined in the Four Seasons IT Core Standards.

Assist in the co-ordination of new acquisitions and major projects as required.

Participate in property-level, corporate-initiated technology implementations.

Good knowledge and support for Desktop OS and applications including patches.

Provide direct guest support and quality support to function rooms and conference services.

Administer Lotus Notes, connection to global VPN and other communication tools.

Assist in the process of systems backup and recovery procedures.

Assist in management of third party vendors.

Provide 24 / 7 support for mission critical systems.

Assist at network support and security of Hotel network, Active Directory maintenance, Server Infrastructure maintenance, Network Infrastructure maintenance wired & wireless, Network protection and failover tools implementation (Firewall, web security, multi-homing devices, etc).

Perform any additional duties as assigned by the Director of Finance / Assistant Director of Finance or Director of IT.

Profit Functions

Recommend new applications as requested by hotels to streamline business processes.

Implement technology best practices .

Provide HSIA Guest and Customer support when no contract with third parties exists.

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