Royal Service Supervisor
Fairmont Barcelona Rey Juan Carlos
Rabat, Rabat-Salé-Kénitra, Morocco
il y a 5j


Royal Service Supervisor

What you will be doing :

  • Lead and manage all aspects of the Royal Service department and ensure all service standards are followed with friendly and engaging service
  • Handle guest concerns and react quickly, tracking and notifying proper areas to guarantee memorable moments for our guests
  • Will be a role model in the department; known for consistently following Hotel standards.
  • Will uphold and demonstrate a commitment to Fairmont’s Value Statement of respect, integrity, teamwork, and empowerment
  • Ensure employees are informed daily about priorities to personalize service
  • Ensuring daily assignments / tasks are being monitored and completed by the team in a timely manner
  • Working supervisor role; actively engaging via phone calls, emails, and other direct communications within the hotel
  • Has outstanding guest services skills, professional presentation and sophisticated communication skills.
  • All other job duties as assigned
  • Your experience and skills include :

  • Service focused personality is essential and previous leadership experience required
  • Excellent work organization ability to solve problems and respond to changing conditions or unexpected events
  • Positive, outgoing and professional attitude with a passion for service
  • Prior experience working with Opera or a related system
  • Communicate thoughts, actions and opportunities clearly with strong networking skills
  • Ability to lead by example, believe in a strong team culture and set the scene for high performance
  • Must possess a professional presentation
  • Strong interpersonal and problem-solving abilities
  • Highly responsible & reliable
  • Ability to work well under pressure in a fast-paced environment
  • Our Commitment to Diversity & Inclusion :

    We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

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