Royal Service Supervisor
Fairmont Barcelona Rey Juan Carlos
Rabat, Rabat-Salé-Kénitra, Morocco
il y a 5j

JOB DESCRIPTION

Royal Service Supervisor

What you will be doing :

  • Lead and manage all aspects of the Royal Service department and ensure all service standards are followed with friendly and engaging service
  • Handle guest concerns and react quickly, tracking and notifying proper areas to guarantee memorable moments for our guests
  • Will be a role model in the department; known for consistently following Hotel standards.
  • Will uphold and demonstrate a commitment to Fairmont’s Value Statement of respect, integrity, teamwork, and empowerment
  • Ensure employees are informed daily about priorities to personalize service
  • Ensuring daily assignments / tasks are being monitored and completed by the team in a timely manner
  • Working supervisor role; actively engaging via phone calls, emails, and other direct communications within the hotel
  • Has outstanding guest services skills, professional presentation and sophisticated communication skills.
  • All other job duties as assigned
  • Your experience and skills include :

  • Service focused personality is essential and previous leadership experience required
  • Excellent work organization ability to solve problems and respond to changing conditions or unexpected events
  • Positive, outgoing and professional attitude with a passion for service
  • Prior experience working with Opera or a related system
  • Communicate thoughts, actions and opportunities clearly with strong networking skills
  • Ability to lead by example, believe in a strong team culture and set the scene for high performance
  • Must possess a professional presentation
  • Strong interpersonal and problem-solving abilities
  • Highly responsible & reliable
  • Ability to work well under pressure in a fast-paced environment
  • Our Commitment to Diversity & Inclusion :

    We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

    Signaler cette offre d'emploi
    checkmark

    Thank you for reporting this job!

    Your feedback will help us improve the quality of our services.

    Postuler
    Mon email
    En cliquant sur « Continuer », je consens au traitement de mes données et à recevoir des alertes email, tel que détaillé dans la Politique de confidentialité de neuvoo. Je peux retirer mon consentement ou me désinscrire à tout moment.
    Continuer
    Formulaire de candidature