Royal Service Supervisor
What you will be doing :
Lead and manage all aspects of the Royal Service department and ensure all service standards are followed with friendly and engaging service
Handle guest concerns and react quickly, tracking and notifying proper areas to guarantee memorable moments for our guests
Will be a role model in the department; known for consistently following Hotel standards.
Will uphold and demonstrate a commitment to Fairmont’s Value Statement of respect, integrity, teamwork, and empowerment
Ensure employees are informed daily about priorities to personalize service
Ensuring daily assignments / tasks are being monitored and completed by the team in a timely manner
Working supervisor role; actively engaging via phone calls, emails, and other direct communications within the hotel
Has outstanding guest services skills, professional presentation and sophisticated communication skills.
All other job duties as assigned
Your experience and skills include :
Service focused personality is essential and previous leadership experience required
Excellent work organization ability to solve problems and respond to changing conditions or unexpected events
Positive, outgoing and professional attitude with a passion for service
Prior experience working with Opera or a related system
Communicate thoughts, actions and opportunities clearly with strong networking skills
Ability to lead by example, believe in a strong team culture and set the scene for high performance
Must possess a professional presentation
Strong interpersonal and problem-solving abilities
Highly responsible & reliable
Ability to work well under pressure in a fast-paced environment
Our Commitment to Diversity & Inclusion :
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.