CUSTOMER SERVICE ASSOCIATE IV
TE Connectivity
TANGIER, MA
il y a 6j

Job Overview

TE Connectivity's Customer Service Teams interact with customers, company sales and / or service representatives to handle a variety of pre-sales or post-sales service functions.

They take and process transactions via phone, internet and correspondence from customers and representatives and respond to inquiries about TE’s products or services.

They may promote and sell our company's products or services as well as investigate and resolve customer complaints. A key area of focus is to develop strong business relationships via TE's Extraordinary Customer Experience strategy.

Tasks & Responsibilities

  • Creation and regular follow up of quotes in collaboration with Sales & CSSC
  • Monitoring of Order income via EDI including daily workflow control and resolution of blocked IDOCS
  • Coordination of Manual Order entry with support of CSSC
  • Daily review and resolution of blocks including improvement actions to avoid re-occurrence
  • Daily review and resolution of incomplete orders including improvement actions to avoid re-occurrence
  • Updating of Customer Profiles & Customer Master including x-references
  • Follow up on open disputes / invoices with other departments like finance & Sales including credit creation with support of CSSC to ensure best possible A / R results
  • Creation of returns with support of CSSC and follow up on aged open returns
  • Daily working on backlog report to ensure timely escalations, early warning to Customers and best possible STR performance
  • Timely escalations towards planning and Customer Service Management to avoid high cost premium freight and line stoppages
  • Review of STR Performance by CSR & Customer including improvement actions
  • Review of billings / bookings reports to ensure best possible understanding of Customers and performances including report back to CS Management
  • What your background should look like :

  • Commercial education
  • Experience in Customer Service of min 2 years is desirable
  • PC knowledges in SAP, MS Office, Lotus Notes
  • Good skills in english language are required, further languages desirable
  • Very good customer and service orientation required
  • Competencies

    Values : Integrity, Accountability,Teamwork, Innovation About TE Connectivity TE Connectivity is a global industrial technology leader creating a safer, sustainable, productive, and connected future.

    Our broad range of connectivity and sensor solutions, proven in the harshest environments, enable advancements in transportation, industrial applications, medical technology, energy, data communications, and the home.

    With more than 85,000 employees, including over 8,000 engineers, working alongside customers in approximately 140 countries, TE ensures that EVERY CONNECTION COUNTS.

    Learn more at and on , , and . What TE Connectivity offers :

    We offer competitive total rewards compensation. Our commitment to our associates includes offering benefit programs that are comprehensive, competitive and will meet the needs of our associates.

  • Generous 401(k) Plan
  • Tuition Reimbursement
  • Benefits start on day one
  • Charity Donation Matching Program
  • Competitive Paid Time Off
  • Employee Resource Groups
  • Employee Stock Purchase Program
  • Healthcare for Associates and Families
  • Health and Wellness Incentives
  • Life Insurance and Disability Protection
  • Throughout our Global reach and various Business Units, we take a balanced approach to the benefits we provide. Many benefits are company-paid, while others are available through associate contribution.

    Specific benefit offerings can vary by location. EOE, Including Disability / Vets

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