Complete management of claim files resulting from all products according to individual delegation, taking into consideration the legal environment, individual policy stipulations and
the existing group rules. Indemnify claims where they have been insured following the correct claims procedure. Handle claims procedure effectively in order to minimize losses and support
on-time achievement of indemnifications.
Claims Handling :
Analyze claims relevant documents and evaluate whether or not a claim is covered.
Communicate and discuss results to external and internal parties, negotiate possible solutions.
Establish and maintain updated reserve of each claim using the dedicated claims tool to ensure the accuracy of the financial information provided.
Prepare the indemnities on due time, imputing the information in the specific tool, so that the double check can be done and the payment released by analyst with the adequate
Communicate with clients , lawyers and brokers preferably by phone, with email used as a backup in order to build relationships and provide clarity of understanding resolving their
Interact with the Debt Collection Department in identifying the most appropriate actions to take in the recover activity
Compile reports according to group rules
Investigate with the objective of fraud prevention
Be aware and adhere to local compliance legislation and group compliance.
High School ( preferably in Finance)
Legal knowledge (basic)
Accounting knowledge (basic)
IT tools knowledge (Outlook, Microsoft Office Applications)
Good prioritization skills
Excellent interpersonal skills
Customer service ability to communicate clearly in a calm manner, particularly with un-happy customers / brokers.