Claim analyst
Casablanca, MA
il y a 4j


Complete management of claim files resulting from all products according to individual delegation, taking into consideration the legal environment, individual policy stipulations and

the existing group rules. Indemnify claims where they have been insured following the correct claims procedure. Handle claims procedure effectively in order to minimize losses and support

on-time achievement of indemnifications.

Claims Handling :

Analyze claims relevant documents and evaluate whether or not a claim is covered.

Communicate and discuss results to external and internal parties, negotiate possible solutions.

Establish and maintain updated reserve of each claim using the dedicated claims tool to ensure the accuracy of the financial information provided.

Prepare the indemnities on due time, imputing the information in the specific tool, so that the double check can be done and the payment released by analyst with the adequate


Communicate with clients , lawyers and brokers preferably by phone, with email used as a backup in order to build relationships and provide clarity of understanding resolving their


Interact with the Debt Collection Department in identifying the most appropriate actions to take in the recover activity

Compile reports according to group rules

Investigate with the objective of fraud prevention

Be aware and adhere to local compliance legislation and group compliance.


High School ( preferably in Finance)

Legal knowledge (basic)

Accounting knowledge (basic)

Good English

IT tools knowledge (Outlook, Microsoft Office Applications)

Good prioritization skills

Excellent interpersonal skills

Customer service ability to communicate clearly in a calm manner, particularly with un-happy customers / brokers.

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