Team Managers with Experience in the Middle East Region
SITEL Group
Rabat, Morocco
il y a 20h
source : Pitch for Job

Profil

  • You are a native citizen of one of the following countries : Libanaon, Syria, Irak , Jordan; Palestine.
  • An effective experience of managing a team of advisors in a call center environment.
  • A high fluently of speaking one of the middle eastern region dialects + English (oral and written).
  • You are a native citizen of one of the following countries : Lebanon, Syria, Irak , Jordan; Palestine..etc
  • Very good management capacity and leadership.
  • A highly influential person able to put in place a good challenge and team work spirit among the managed team.
  • Mission

    For one of our existing project, we recruiting a native team manager originated from one of the following countries :

  • United Arab Emirates
  • Saudi Arabia
  • Irak
  • Your Mission will be the coaching, motivating, and managing in all aspects of a team of advisors in charge of delivering an excellent support service to the customers of a company that offers multi thematical leisure tv channels service to its csubscribers.

    Under the supervision of the project team manager, you tasks will be as following :

  • Ensuring that your team will reach it's predefined targets.
  • Delivering a good quality of reporting to your management.
  • Doing an accurate follow up of your team's performances and knowledge level.
  • To ensure that the contacts (various chanels) made by your team are in total compliance with project's call process.
  • To guaranty that your team's knowledge about the product is continiously up to date.
  • To work in collaboration with the quality and product teams in order to improve the quantity and quality kpi's of your team.
  • to perform and hour by hour follow up of your team's performance and applying the necessary measures to solve any issue relative to this aspect.
  • Managing the planning of your team.
  • Building reports and analysis to give a full visibility to your mangement about the key data relative to your team's performance
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