Diebold-Nixdorf France is looking for a support engineer to support one of its main clients in the implementation of its Banking software solutions
You are responsible for
The preferred point of contact with the customer and periodic review of anomalies
Level 2-3 software support.
Qualification, description, and monitoring of software issues.
Management of patches and corrective versions.
Drafting of incident resolution procedures.
Creation of tools to facilitate / automate the resolution of incidents.
Customization, customer version configuration.
Assistance with onsite installations and maintenance (Morocco).
Sense of customer service.
Autonomy and being proactive.
Good writing skills, ability to synthesize.
Motivation and involvement.
Good listening and analytical skills.
3-6 years of experience in an identical position or in QA.
Knowledge on Jira, Jira Service Desk solutions.
Knowledge of XFS Agils and Probase platforms.
Windows 7 / 10 OS (Good level required).
Networks (TCP / IP, LAN, ) (Good level required)
Office 365 (Good level required)
English and French - communicative
Why should you join Diebold Nixdorf?
Brightest minds + technology and innovation + business transformation The people of Diebold Nixdorf are 23,000+ teammates of diverse talents and expertise in more than 130 countries, harnessing future technologies to deliver personalized, secure consumer experiences that connect people to commerce.
Our culture is fueled by our values of collaboration, decisiveness, urgency, willingness to change, and accountability.