Technical Training Senior Manager-Remote
NTT DATA Services
Casablanca, CAS, MA
il y a 2h

Req ID : 169778

NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Technical Training Senior Manager-Remote to join our team in Casablanca, Casablanca Dar el Beïda (MA-CAS), Morocco (MA).

Technical Training Senior Manager EMEA

Position is Remote, in EMEA region

Competitive Salary + Benefits

Role Overview

The Training manager is responsible to implement and maintain a strategy for training and development of our workforce, by bringing tools and processes that will increase efficiency and quality services to our Client.

Managing a team of trainers and quality auditors, Training manager will be able to impact positively our services toward our Clients.

Role Responsibilities

  • Provides direct supervision to a large team of operational, production, sales, service or administrative team members, or a small staff of professional level team members.
  • Work is guided by operational and project objectives.
  • Sets and communicates clear expectations for work outcomes and manages performance of the team.
  • Provides guidance, direction, and training to instructional designers and classroom trainers / facilitators.
  • Responsible for working with business stakeholders to ensure training consistency and alignment with other sites.
  • Hires and coaches new instructional design and instructional support staff and develops staff into a high performing team.
  • Represents team in various forums outside of department.
  • Prepares special reports, or projects as assigned, and provides presentations to keep leadership abreast of training issues and concerns.
  • Ensures accepted instructional design processes are followed for all training.
  • Develops training strategy by analyzing and monitoring levels of internal and external client satisfaction through stakeholder’s input, involvement, and teamwork.
  • Resolves client satisfaction issues by negotiating with other departments, speaking with clients, examining and redefining policies, and monitoring reports, etc.
  • Manages a virtual training force in partnership with site management in support of training initiatives.
  • Acts as advisor to subordinate(s) to meet schedules and / or resolve problems.
  • Conducts reviews on projects, courses, and classes, and provides feedback.
  • Key Skills

  • University education, preferably technical degree, or Microsoft certifications
  • Client First attitude and People leadership skills
  • Up to 3 years experience in Training and development field, leading teams, setting successful training programs,
  • Excellent communication and customer service skills; with the ability to handle stressful situations and deal professionally with Customers
  • Fluency in English and other languages will be an advantage
  • Up to two years’ experience and shows a good knowledge of Microsoft Operating Systems local and remote administration and Microsoft Office family applications
  • Benefits

    Our people are the most critical component of our long-term success and their health and wellbeing are our priority. You will enjoy a comprehensive, locally competitive benefits package.

    About NTT DATA Services

    NTT DATA Services is a global business and IT services provider specializing in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services.

    We are part of the NTT family of companies, a partner to 85 % of the Fortune 100.

    NTT DATA Services is an equal opportunity employer and will consider all qualified applicants for employment without regard to race, gender, disability, age, veteran-status, sexual orientation, gender identity, or any other class protected by law.

    To learn more, please visit https : / / us.nttdata.com / en / about-us / content / diversity-and-inclusion . Furthermore, NTT DATA Services will make accommodations for eligible applicants on a case-by-case basis.

    Please email EEOOfficer nttdata.com f or assistance.

    LI-EMEA

    Signaler cette offre d'emploi
    checkmark

    Thank you for reporting this job!

    Your feedback will help us improve the quality of our services.

    Postuler
    Mon email
    En cliquant sur « Continuer », je consens au traitement de mes données et à recevoir des alertes email, tel que détaillé dans la Politique de confidentialité de neuvoo. Je peux retirer mon consentement ou me désinscrire à tout moment.
    Continuer
    Formulaire de candidature