Residential Security Manager
Four Seasons Hotels Limited
Marrakech at M Avenue
il y a 3j


The Security Manager is partially responsible for the implementation and management of the Residential Security, Health & Safety, Life, Fire & Safety programs and operations, as well as the training of the security team.

Must be hands on and provide the leadership and direction required to motivate and ensure the smooth and efficient operation of the Residences.

The Security Manager acts as the Manager on Duty in the building and forms part of the Emergency Response team. May be required to supervise overnight team in all their duties and act as a leader of service delivery.


  • Direct and coordinate the activities of all with security team.
  • Implement and maintain a Health and Safety Management system including maintaining safety statements, risk assessments and appropriate training
  • Schedule, discipline and direct security personnel in all aspects of security policies and procedures
  • Ensure that all security staff provides services that are above and beyond for customers’ satisfaction and retention.
  • Take an active role in the development and implementation of the property's fire and emergency plan, Fire and Emergency Response preparedness plan and all related training including conducting regular fire drills
  • Set-up documentation process for all incidents occurring in the Residences in connection with crime, subversions, potential liabilities and insurance requirements;
  • and in documenting such activities remain objective and write comprehensive reports. Advise and recommend a wide variety of control measures appropriate to the incident or event.

    Directs and / or assists in internal and external investigations.

  • Ensure the safety and security of guests, staffs, visitors and contractors at all times.
  • Guide employees in the handling of unusual resident or employee issues, such as, but not limited to, disorderly conduct, thefts, suicides, bomb threats, employee or homeowner accidents, fire or safety hazards, robberies, terrorist activities, civil disturbance, power or elevator failures, medical assistance and natural disasters.
  • Control and maintain the order of systems, including but not limited to the CCTV, access control system, alarm system and fire protection system and establish escalation plan for systems faults and issues in a timely manner
  • Ability to respond properly to all types of emergency or safety situation
  • Ability to manage and supervise the day to day security employees of the property and to ensure the safety and security of all residents, employees, personnel and the property
  • Ability to review and conduct performance evaluations for Security staff.
  • Ability to implement all policies and procedures regarding security and safety.
  • Ability to take an active role in the development and implementation of the Residences fire plan. In addition to testing the Residences Fire and Emergency Response preparedness.
  • Ability to take responsibility for all training related to the Residences emergency procedures, and conduct bi- annual Fire Drills.
  • Ability to perform other tasks or projects as assigned by Residences management and staff.
  • Ability to execute all tasks of a security officer.
  • Direct security employees in identifying, implementing, and maintaining security processes, practices, and policies throughout the Residences to reduce risks, respond to incidents, and limit exposure and liability in all areas of financial, physical, personal, and reputation risk.
  • Establish access control and visitor management system.
  • Liaise with all department heads to ensure Hotel / Resort employees are adhering to established security procedures.
  • Create and implement all policies and procedures regarding security and safety
  • Recommend preventive safety and security measures, prevent situations that could jeopardize the reputation of the Residences, investigate crimes committed against the property, homeowners, and employees
  • Establish lost and found tracking and timely disposal system.
  • Conduct key audit and control tasks to ensure as entrusted by the Facilities Manager to ensure compliance with local legislation

  • Promote and monitor the confidential treatment of all relevant data
  • Remain informed of current and local laws and regulations as they relate to the property, particularly in areas of residents, visitors and employee rights and Health & Safety developments & legislation
  • Organize services and resources to meet goals, policies and procedures with an emphasis on effective and courteous service to residents, visitors and employees of the property.
  • Maintain the inventory of emergency supplies in accordance with guidance by Finance Manager.

  • Understand state-of-the-art technology solutions and innovative security management techniques to safeguard the organization’s assets.
  • Establishes appropriate standards and associated risk controls.

  • Ability to work shifts
  • Review and update Health & Safety Policies and procedures in conjunction with the Facilities Manager and the Director of Residences.
  • This includes visitor & contractors, guests & employees).

  • Review and update the Fire management in conjunction with the Director of Residences (this includes Fire risk assessments).
  • Understand, communicate and review the Health and Safety management system with employees.
  • Conduct and review hazard identification and risk assessments throughout the property
  • Teach managers and provide support on how to complete Risk Assessments’ within their departments

  • Reading, writing and oral proficiency in the English language
  • Previous administration of persons in lifesaving or property protection situations
  • Experienced in CPR, first aid, fire prevention / fighting and crowd control
  • Previous police or security experience
  • NEBOSH / IOSH certified (or local equivalent)
  • A valid full driver’s license is required
  • Pool safety training (where applicable)
  • Ability to communicate security-related concepts to a broad range of technical and non-technical staff
  • Additional Qualifications :

  • Luxury Experience
  • Good Attitude.
  • High level of communication in French and English.
  • Moroccan passport holder

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