Service Writer
Cummins Inc.
Casablanca, Center, Morocco
il y a 7j

Description

  • Management of Service administration and data towards implementing the strategies to deliver aftermarket support services to our customers
  • Implementation of the Cummins Quickserve service strategies, ensuring the core objectives of getting it right 1st time 90% of the time and being at the service point within agreed timeframes,
  • Full administration of service orders, to include retail and warranty as per the Quickserve Service Process.
  • Daily Service administration to include, work records reviews, service order job opening & closures, and KPI report analysis..
  • Combine Receive and log-in all customer inquiries (walk-in, phone calls, emails, referrals, etc) and ensure action on same.
  • Develop and provide Service and Parts quotations for all retail service orders subject to authorisation policy
  • Create customer loyalty through pro-active communication, to include daily job progress reports on ongoing service interventions.
  • Liaise with the Parts and Procurement departments providing necessary administration forpurchase orders & procurement of material as required completing service orders
  • Combine Maximise up sell and remedial opportunities on all Service Interventions
  • Maintain data on all generators sold and delivered within the branch via the genset delivery advice form
  • Maintain data and information on all service contract customers and regular call-service customers
  • Maintain current and grow new Service Contracts with customers
  • Ensure effective collaboration with and support for the other Business Units towards achieving Cummins’ overall company objectives
  • Implement SHE strategies to create a safe working environment and also exemplify the appropriate treatment of other staff in the office
  • Ensure Past Due and Cash Account balances are in line with Company targets in order to meet Company targets
  • Other duties / responsibilities determined by your Line Manager
  • Qualifications

    Good standard of general educationEssential

    Business studies qualificationDesirable

    General Office AdministrationEssential

    Experience gained in a customer facing environmentOptional

    Working to deadlinesDesirable

    Financial costingDesirable

    Working with Automated business SystemsEssential

    SERVICE

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