A Laundry Valet Runner is responsible for supporting laundry operations and picking up and returning guest laundry and dry cleaning to deliver an excellent Guest and Member experience.
What will I be doing?
As a Laundry Valet Runner, you are responsible for supporting laundry operations and picking up and returning guest laundry and dry cleaning to deliver an excellent Guest and Member experience.
A Laundry Valet Runner will also be required to manage and respond to guest requests. Specifically, you will be responsible for performing the following tasks to the highest standards :
Ensure support is provided to the laundry function when required
Complete wash cycles, folding of linen and correct storage
Manage guest requests in line with company brand standards
Greet guests in public areas and rooms in a warm and friendly manner
Provide laundry, pressing, sewing, and other similar services to guests
Collect guest dry cleaning from rooms and follow correct process at all times
Return guest laundry to rooms, maintaining guest room security
Ensure soiled and damaged linen is stored in soiled bags and disposed of correctly
Maintain linen room and uniform store
Report maintenance and hazard issues
Comply with hotel security, fire regulations and all health and safety legislation
What are we looking for?
A Laundry Valet Runner serving Hilton brands is always working on behalf of our Guests and working with other Team Members.
To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow :
Good communication skills
Methodical and well-organized
Ability to work under pressure
Ability to work on own or in teams
A passion to be part of a winning team
Respond to guest requests and deliver high levels of service
Methodical and well organised
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions :
Previous laundry experience
Experience in a similar role