Delivery Manager Analyst - MuleSoft

MuleSoft

Morocco - Casablanca

il y a 1j

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Job Category

Mulesoft - Customer Success Group

Job Details

Department Description

MuleSoft is the leader in implementing the composable enterprise by connecting data, devices, and applications, and we are pursuing people passionate about integration that enables digital transformation.

MuleSoft’s Professional Services team works across every technology to deliver solutions to customers in every industry.

As a Delivery Management Analyst on our Services team, you will nurture the growth of our Services practice.

Role Description :

As a Delivery Management Analyst, you will manage various tasks of post-sales Services engagements across EMEA. You will support multiple tactical engagements that vary in size, domain, and use cases across their entire lifecycle.

In addition to administrating task execution, you may communicate status and manage risks and issues.

Your Impact and Responsibilities :

Provide Project Management Office (PMO) support on multiple customer projects simultaneously

Manage initial project planning and closure, as well as internal staffing, revenue, and timesheet approvals

Manage basic delivery engagements remotely in combination with the regional account and delivery teams

Work closely as part of the project team and provide assistance with tasks and execution

Support delivery of MuleSoft engagements using agile or waterfall methodology

Plan, track, and report project task executions and communicate status to all stakeholders

Manage issues and risks, tracking to resolution

Minimum Requirements :

BS or MS in Computer Science, Management Information Systems (MIS), Information Systems, Business, or equivalent work experience

Project management or project management operations experience; certifications such as PMP or Scrum desirable

Be able work independently and under leadership direction

Strong verbal and written communication skills

Proven time management and prioritization skills

Passionate about working in a multi-functional team environment

Demonstrated basic knowledge of waterfall and agile methodologies

Demonstrated ability to effectively use project and client management tools (e.g. Jira, Confluence)

Strong skills on core office productivity tools (e.g. GSuite, MS Office, etc.)

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