What you will learn and contribute to
Plan, design, test, execute, analyse, and report on process improvements to gain fastest troubleshooting.
Review network problems and ensures all learning’s are shared with appropriate stakeholders.
Develop scripts / macros to perform health checks to speed up troubleshooting efforts.
Provide technical guidance, leads CH workshops, and support to other GC CH engineers to avoid / minimize troubleshooting challenges.
Perform lab testing to ensure major SW releases challenges and best practices are included in Troubleshooting Guides, working alongside GC.
Review recently published Technical Notes and Change Notes to ensure fastest problem solving when encountering known problems.
Launch, trials and pilot projects support and SW Upgrades
Your skills and experience
You have :
Engineer graduated in Telecommunications IT or Electronic Engineering or on related field,
Fluent spoken and written English.
Understanding of Mobile Networks (GMS, UMTS, LTE) and IP Networks
It would be nice if you also had :
Knowledge in network technologies, including TCP / IP, routing / switching, Network Management, DNS, HTTP, SOAP, XML, SNMP
Knowledge with Protocol Analyzer Tools (Wireshark, Tektronics etc.) and internal message flow protocols.
Knowledge of fALU IMS solution, particularly 1360 COM
Troubleshooting skills on IP, UNIX, LINUX
Knowledge and experiences with virtualization environment (Cloudband, VM Ware, Open Stack, Azure, AWS) is an advantage for the position
Previous experience in Customer Technical Support
Candidates should possess following personal attributes
Be a good team player
Ability to work under pressure with strict deadlines
Self-driven, independent and passionate with a strong sense of ownership and teamwork spirit
Willingness to continuous learning
Good communications skills
Ability to interact with customers and internal organizations
Ability to chair meeting & report effectively
Willingness to work in 24*7 environment and travel when necessary
What we offer
Nokia offers flexible and hybrid working schemes, continuous learning opportunities, well-being programs to support you mentally and physically, opportunities to join and get supported by employee resource groups, mentoring programs and highly diverse teams with an inclusive culture where people thrive and are empowered.
Imagine creating technology that has the potential to change the world. Working with us, you will have a positive impact on people’s lives and help to overcome some of the world’s most pressing challenges.
We act inclusively and respect the uniqueness of people. Nokia culture welcomes people as their true selves. Come create the technology to connect the world.
Nokia is committed to inclusion and is an equal opportunity employer
Nokia has received the following recognitions for its commitment to inclusion & equality :
One of the World’s Most Ethical Companies by Ethisphere
Gender-Equality Index by Bloomberg
Workplace Pride Global Benchmark
LGBT+ equality & best place to work by HRC Foundation
At Nokia, we act inclusively and respect the uniqueness of people.
Nokia’s employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law.
We are committed to a culture of inclusion built upon our core value of respect.
Join us and be part of a company where you will feel included and empowered to succeed.