Description At Vertiv , we build products that keep critical technologies running 24 / 7. We are proud we were the first to protect mainframes with precision cooling systems.
We were the first to introduce an integrated enclosure system to distributed networks. We help some of the largest names in the industry bring new capacity online faster and at a lower cost when search and social media increased demand for storage and computing.
Our portfolio spans power, thermal and infrastructure management products, software and solutions, and is complemented by a network of nearly 250 service centers worldwide.
As a Technical Support Engineer - Thermal Management , you will provide field technical support to service engineers, distributors and major clients in the North-
West Africa with drive and focus to resolve technical issues faced by customers. You will deliver service trainings for North West Africa (NWA) distributors / service providers, customers and direct Field service engineer in French and English. Responsibilities
Provide field technical intervention on site to support service engineers on site and remotely and drive towards quick resolutions of customer complains.
Take ownership of support requests in NWA for sales team, distribution channels and end customers.
Liaise with Centre of Expertise (COE) regarding technical, warranty and quality issues.
Perform site audits.
Remain up to date with competitor products.
The post holder should become Certified Trainer and remain up to date in related technologies and products.
Manage training needs of customers, distributors and internal field service engineers across North West Africa region and organize courses accordingly.
Elevate the level of technical capabilities and competence of our distribution network across North West Africa.
Participate in consultant meetings / workshops and other marketing activities.
Participate in new product launches and marketing events.
Support internal Service sales and Product sales associates for complex services quotes.
Regular communication with COEs, distributors and frequently with consultants, and end customers in the region
Visits to customer sites in North West Africa countries and frequent travel to COEs for trainings, certifications, accompanying customers in factory visits or FATs etc.
Requirements Education :
University degree in Mechanical Engineering with emphasis on HVAC
Knowledge of HVAC codes and calculations in commercial and residential buildings (would be a plus)
Qualifications and Experience : Essential :
Experience in implementing / utilizing the basics of HVAC and heat load calculations.
Ability to read and interpret electrical and mechanical (HVAC) schematics and single line diagrams
3 or more years of experience as field technical engineer for HVAC equipment.
Knowledge of the basics of electrical engineering.
Excellent communication skills.
Leadership in managing difficult situations and work under pressure.
Ability to marshal resources to achieve desired results.
Understandings of Data Center infrastructure environments.
Knowledge of relevant standards related to Data Centers.
Work experience with global companies.
Language skills :
English language excellent verbal and written communications skills
French language excellent verbal and written communications skills
Arabic language highly desirable, but not must
At Vertiv, we offer the stability of a global leader in a growing industry and the opportunity of a startup.
We design, manufacture and service the mission-critical infrastructure technologies for vital applications in data centers, communication networks and commercial and industrial environments.
With $4.4 billion in sales, a strong customer base and global reach in nearly 70 countries, our move to establish a standalone business enables us to deliver greater value to our customers and create new opportunities for our people.
Whether you’re an established professional looking for a career change, an undergraduate student exploring options or recently received your MBA degree, you’ll find a variety of opportunities at Vertiv.
Explore them now and join our team of 19,000 employees in making the future of our customers’ business possible.