CUSTOMER QUALITY ENGINEER
We are looking for a Customer Quality Engineer within Tangier Plant in Morocco. The candidate will be in charge of the following activities :
Support the activities of customer service by managing customer claims, analyzing the defective parts, defining root causes and assuring proper answers with corrective actions / improvement plans (ex.
8D Reports and answers on Customer portals);
Providing follow-up to the responses to customer complaints (PPAS);
Follow customer systems in a daily basis to communicate quality issues to the organization and address containment actions and analysis;
Make internal escalation in case of need to solve customer's problems, to involve all plant functions to achieve solutions;
Prepare and manage improvement plans in case of deviations from targets or after customer audits;
Analyze potential risks at 0 Km and in the Field, and evaluate related potential costs in conjunction with Finance and BL Customer Quality;
Coordinate the APQP of new products by supporting the plant during the quotation process of new products, introduction of product modifications / process changes / new suppliers;
Follow customer assessments in the plant for product approval and release to production.
Bachelor’s degree or Master’s degree in Engineering
5 years of experience in similar roles;
Ability to work under pressure;
Good analytical skills;
Languages : French and English knowledge.