The Dow Chemical Company has a new exiting opportunity to offer as a Technical Service and Development Representative for Consumer Comfort : Dow Polyurethanes at our new Polyurethane Service and Development Centre in Casablanca, Morocco . Purpose
Consumer Comfort is part of Industrial, Infrastructure, Comfort, & Energy Efficiency (ICEE) providing components and solutions for bedding, furniture and specialty flexible foam applications.
We currently have a challenging opportunity at our Polyurethane Service and Development Centre in Casablanca, Morocco for a Technical Service and Development Representative to join the Polyurethanes (PU) Consumer Comfort team which is focused on developing specialty polyols, formulations and technologies primarily for the Bedding and Furniture market segment.
The main responsibilities will be to provide technical support to flexible foam producers across Middle East Africa (MEAF) and to assist with formulation development and troubleshooting.
The candidate will be a fast learner, be comfortable with tight timelines, pressure and working independently and as part of cross-
functional teams. The troubleshooting and development activities will require depth of technical thinking and application of scientific methodology in problem solving.
In addition, it is considered essential to have a hands-on approach to polyurethane foam processing equipment and to assisting customers in process related troubleshooting.
The candidate will work closely with the respective account managers as part of the account team, TS&D colleagues locally, regionally and globally and report to the Application Development and Technical Service Leader EMEAI.
Key Responsibilities :
Technical subject matter expert in polyols and flexible foaming
Ownership and accountability for customers and business sustainable product development
Understand customer needs, capabilities and strategies to leverage Dow PU developments enabling new business
Formulation development aimed to meet and exceed customer specifications
Scale-up of developed formulation on laboratory scale equipment, eventually to production
Specific knowledge of flexible foam formulation development and technical support / implementation
Coach customer on product use, lead production trials within customer facilities and thoroughly document findings
Represent Dow in quality topics at customers in determining root cause in cooperation with Quality Team
Become technical product responsible person and communicate with production process team to maintain and establish product specifications
Responds quickly and confidently to requests of customers and resolve quality issues
Operate to and endorse the highest safety standards, quality processes and procedures
Communicate effectively to customers, leadership and across functions
Prepare and present technical and marketing centric information externally
Extensive travel (up to 50%) within EMEA comes as part of this position
A Master degree in Chemistry, Chemical Engineering, Polymer Science or a closely related field
Experience in PU technology and foaming experience is preferred
Proven history of successful project management and customer relations based on interpersonal skills and understanding
Must have the ability to identify problems and provide creative solutions
Excellent written and oral communication skills both internally and externally
Fluent English is essential, Arabic and / or French would be beneficial