Client Operations Leader : 11523
Operations : MoroccoCasablanca, Grand Casablanca
Client Operations Leader is responsible for directing and overseeing the overall operations and organization of the Buy framework.
Works with Commercial, Product Leadership, Technology, Operations Leadership at local / group level to design and drive new business development, as well as oversees the quality of the existing product deliverables for the Buy business.
CHALLENGES THAT AWAIT YOU :
Lead Strategic Planning by partnering with stakeholders
Managing unit financials : Operation Plan, costs, EBITDA, sizing, prioritizing and founding of new services / products requests.
Prioritize Project Portfolio to maximize value delivered within available resources.
Work with client services and clients, track Client Satisfaction, improve Clients experience and perception Identify opportunities to simplify and rationalize Nielsens deliverables to maximize value for Clients
Lead Crisis Management
Directly Manage Output organization
Track and Report Client Operations performance via KPIs / Scorecards / Metrics.
Work with COEs to ensure continuous improvement, leveraging e.g. BPI
Lead demand management process
Build and Maintain Client Operations Community to stimulate high performance work environment
QUALIFICATIONS YOUR PROFILE :
Min 10 years of a combination of relationship management, project management, operations, client : facing, and CPG industry experience.
Broad business acumen and problem solving skills.
Proven ability to build strong business relationships at all levels throughout the organization.
Excellent crisis management and results : oriented resolution skills, especially clientfacing.
Proven experience of establishing and implementing strategic objectives within an organization.
Proven leadership and communication skills in multi : cultural environment with ability to develop and motivate staff.
Direct and Indirect people management skills
Proven ability to expand business in a consultative relationship building environment.
About Nielsen :
Nielsen N.V. (NYSE : NLSN) is a global performance management company that provides a comprehensive understanding of what consumers Watch and Buy.
Nielsens Watch segment provides media and advertising clients with Total Audience measurement services across all devices where content : video, audio, and text : is consumed.
The Buy segment offers consumer packaged goods manufacturers and retailers the industrys only global view of retail performance measurement.
By integrating information from its Watch and Buy segments and other data sources, Nielsen provides its clients with both world : class measurement as well as analytics that help improve performance.
Nielsen, an S and P 500 company, has operations in over 100 countries that cover more than 90 percent of the worlds population.
For more information, visit nielsen
Primary Location : Casablanca,