CX Digital Engagement Specialist
Findasense
Casablanca, Casablanca-Settat, Morocco
il y a 7j

Description

Findasense is a fast-growing company. It has developed and deployed marketing and consumer interaction solutions to more than 40 markets over the last 4 years.

Since 2011, our team has doubled its size every year, and now comprises more than 250 full-time professionals. Findasense is fully aimed and committed to creating an outstanding, global and networked organization, with innovation, creativity and smart client service practices at the heart of all operations and capabilities.

We love humble, talented, and ambitious people with strong can-do’ and start-up’ attitude.

Imagine a place where you work hand to hand with your client and team within a high creative environment.

We are looking for young Social Media professionals to manage communication with consumers through a number of online channels and social media platforms, dealing with different types of situations that require creativity, influencing capacity and a positive attitude to effectively generate the desired results, also by providing professional, courteous, and prompt support.

Their capacity to develop strategies to build relations around a brand and generate interaction is key as well as their knowledge of the latest’s technologies and platforms that people use to express themselves.

Mission

Coordinating, communicating & managing of consumers through all channels pro-actively.

Responding consumers & customers through social channels

Proceeding corporate community management tasks.

Coordinating & leading local markets through community managers

Accountabilities and main responsibilities

Managing of communities through all channels pro-actively & re-actively with coordination, via Operations Manager

Managing & ensuring of posting new content analyzing input data coming from listening team, analysts, response team & other channels

Following up opportunities supporting content team at local basis delivery of updated key words engagement rate is succeeded

Monitoring brands’ & corporate social media accounts & giving answers

Ensuring & monitoring that the processes are completed within the KPIs & SLAs

Providing awareness for issue, incident, crisis & opportunity management through community management.

Answering ad hoc questions of the community management team during their processes

Participate in recruitment processes in order to recruit new community management team

Contributing towards the quality & training processes

Requirements

  • BA or BS degree in marketing, communications, journalism, business administration or relevant subject.
  • Background in social media communication and marketing .
  • Good understanding of the social media dynamics and the communication, deep analysis of consumers behavior over social media and capable of acting accordingly or recommending courses of action.
  • Fluent French, English & Arabic
  • Exceptional communication and crisis management skills
  • Creative thinking
  • Analytic and strategic thinking
  • Excellent verbal, written, reading, understanding and presentation skills
  • Experience developing and implementing tactical plans including inspired and
  • Moderated solutions
  • Innovation driven
  • Market Intelligence (Media consumption / behaviors )
  • Ability to understand consumer / customer needs
  • Problem solving oriented
  • Having management & coaching skills
  • Eligible to improve procedures & processes
  • COMPETENCES

  • You are an active, well-organized, self motivated, and entrepreneur person.
  • You are a clearspeaker, with very strong communication skills.
  • You are resolutive, positive, and target oriented.
  • You are an open mind person.
  • You gain trust with people through empathy, and proved common sense. The team love to work with you.
  • You inspire reliability and trust to clients.
  • Energetic leader of people, able to motivate, develop and inspire teams.
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