Generate business with assigned clients and targets in line with the sales plan
Provide client and target information, maintain CRM with 100% accuracy on every sales call and visits.
Execute sales process and achieve minimum number of sales visits per week.
Provide administrative support in relation to scheduling of sales meetings, preparation of sales collateral material and client SOP’s.
Communicate if specific client and / or operational problems need to be addressed.
Contact potential customers to qualify and process sales leads
Create customer profiles, assure accuracy / completeness of data
Maintain customer rate tariffs and shipping schedules.
Monitor responses on all sales leads and send reminders when necessary.
Generate and distribute (internal / external) reports as assigned by the management
Monitor adherence to SOPs
Prepare quotations for Panalpina network and targeted accounts applying the pricing policy
Carry out other tasks as required by management
Understands and ensures adherence to Panalpina Quality Policies, Standards and Guidelines (according to ISO 9’001, ISO 14’001 and ISO 18’001 certification) and ensures compliance to processes and procedures set in Panalpina IMS.
Ensures strict adherence to Panalpina Code of Conduct.
Business administration / commercial background
Sales experience within our industry (minimum 3 years)
Functional experience in air & sea freight forwarding and customs brokerage.
Local market knowledge (customers, competitors, suppliers).
Working experience with CRM or other reporting tools.
Expertise and professionalism in customer contacts, understanding of customer requirements, analysis and resolution of problems and complaints in coordination with Customer Services department.
Ability to successfully execute the sales process.
Ability to manage cross-functional interfaces (Operations and ISPs).
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