Spa and Recreation Manager (French speaking)
Fairmont Hotels & Resorts
Fairmont Royal Palm Marrakech, Marrakech, Morocco
il y a 13h

Summary of Responsibilities :

Reporting to the Hotel Manager, responsibilities and essential job functions include but are not limited to the following :

  • Direct operations of the facility, including short and long range strategic planning so that spa operates cost effectively and efficiently.
  • Ensure the establishment and execution of all departmental goals.
  • Manager, train, and motivate all personnel reporting to this position.
  • Serve as link between the hotel and spa industry.
  • Meet with group meeting planners to show spa facility and programs as required.
  • Tour prospective spa guests.
  • Promote and sell customized spa programs to conference group as required.
  • Provide and take responsibility for the professional delivery of all information on the telephone and in person to all potential spa guests.
  • Promote all hotel and spa packages and promotions.
  • Lead the implementation of 12-month marketing plan.
  • Identify new business and marketing opportunities.
  • Work efficiently with Marketing Communications in all aspects of spa / hotel promotion as required.
  • Maintain thorough knowledge of competitors, including location, product offering, pricing, promotions, and sales techniques.
  • Administration and implementation of staff training in all aspects of the spa’s operations, i.e. business telephone usage, guest relations, retail sales, spa services (massage, body scrubs, facials, etc.)
  • Assist is supervision, operation and coverage of all spa departments :
  • Fitness Center
  • Willow Stream Spa
  • Salon
  • Boutique / Retail
  • Ensure effective communication amongst all departments within the hotel.
  • Administrative Duties

  • Establishment of professional business relationship with all vendors and development of all products inventories.
  • Ensure adherence of standard operating procedures for each department.
  • Ensure adherence of departmental and facility policies.
  • Establishment of ongoing administrative controls
  • Assist in recruitment, development and training of all spa and fitness center colleagues
  • Adhere to Spa Policy and Standard Operating Manual.
  • Ensure monthly / weekly departmental communication meetings are effective.
  • Available for managers and colleague inquiries.
  • Communications : Respond / review voice-mail and e-mail messages.
  • Qualifications :

  • Previous Spa or Hospitality experience preferred.
  • Bachelors’s Degree or Diploma an asset.
  • Experience in a luxury spa or hospitality.
  • Minimum 3 year supervisory experience.
  • Ability to solve practical problems and deal with a variety of situations.
  • Desire to provide exceptional Guest experience
  • Physical Aspects of Position (include but are not limited to) :

  • Constant standing and walking throughout shift
  • Visa Requirements : Must be legally entitled to work in Morocco .

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