Summary of Responsibilities :
Reporting to the Hotel Manager, responsibilities and essential job functions include but are not limited to the following :
Direct operations of the facility, including short and long range strategic planning so that spa operates cost effectively and efficiently.
Ensure the establishment and execution of all departmental goals.
Manager, train, and motivate all personnel reporting to this position.
Serve as link between the hotel and spa industry.
Meet with group meeting planners to show spa facility and programs as required.
Tour prospective spa guests.
Promote and sell customized spa programs to conference group as required.
Provide and take responsibility for the professional delivery of all information on the telephone and in person to all potential spa guests.
Promote all hotel and spa packages and promotions.
Lead the implementation of 12-month marketing plan.
Identify new business and marketing opportunities.
Work efficiently with Marketing Communications in all aspects of spa / hotel promotion as required.
Maintain thorough knowledge of competitors, including location, product offering, pricing, promotions, and sales techniques.
Administration and implementation of staff training in all aspects of the spa’s operations, i.e. business telephone usage, guest relations, retail sales, spa services (massage, body scrubs, facials, etc.)
Assist is supervision, operation and coverage of all spa departments :
Willow Stream Spa
Boutique / Retail
Ensure effective communication amongst all departments within the hotel.
Establishment of professional business relationship with all vendors and development of all products inventories.
Ensure adherence of standard operating procedures for each department.
Ensure adherence of departmental and facility policies.
Establishment of ongoing administrative controls
Assist in recruitment, development and training of all spa and fitness center colleagues
Adhere to Spa Policy and Standard Operating Manual.
Ensure monthly / weekly departmental communication meetings are effective.
Available for managers and colleague inquiries.
Communications : Respond / review voice-mail and e-mail messages.
Previous Spa or Hospitality experience preferred.
Bachelors’s Degree or Diploma an asset.
Experience in a luxury spa or hospitality.
Minimum 3 year supervisory experience.
Ability to solve practical problems and deal with a variety of situations.
Desire to provide exceptional Guest experience
Physical Aspects of Position (include but are not limited to) :
Constant standing and walking throughout shift
Visa Requirements : Must be legally entitled to work in Morocco .