Relationship Manager, Maghreb
IATA
Morocco, Casablanca
il y a 3j

Who are we?

The International Air Transport Association (IATA) is the trade association for the world’s airlines, representing some 275 airlines comprising 83% of global air traffic.

We support many areas of aviation activity and help formulate industry policy on critical aviation issues. IATA’s mission is to represent, lead, and serve the airline industry.

We help airlines to operate safely, securely, efficiently, and economically under clearly defined standards and regulations.

Professional support is provided to all industry stakeholders with a wide range of products and expert services.

IATA consists of five regions The Americas, Europe, Africa & The Middle East, North Asia and Asia-Pacific. This exciting opportunity is a chance to join IATA’s transformed Africa & The Middle East (AME) team, working in one of the most exciting and fastest growing aviation regions in the world.

You will be joining a customer-centric, agile and program management driven organization designed to promote collaboration and enable effective delivery of IATA’s regional and global industry agenda.

In a workplace culture of empowerment, you will have a unique opportunity to help shape your future role in this newly created structure.

At the heart of IATA are our Values and Behaviors. We all have different personalities, styles and areas of expertise, but you’ll recognize us by the consistent way we act and behave, in line with our brand values.

We are looking for people who bring them to life in everything they do as they :

  • Act with integrity and uphold our standards
  • Think strategically in support of the global big picture
  • Partner and manage to create high performing teams
  • Put people first by acting with a simple human touch
  • We are proud of being a diverse and inclusive Organization we have people from all over the world working in our offices, and we extend this to our recruiting practices.

    We are a meritocratic organization and an equal opportunity employer.

    What we are looking for in IATA Africa and the Middle East

    In order to deliver more value to our members and customers, to overcome our unique regional geographical and operational challenges, and to maximize the opportunities we have across the region, we are looking for leadership talent in our Africa and Middle East region.

    We are looking now for a Relationship Manager, Maghreb who will be the main interface between members / aviation stakeholders and IATA, owning the entirety of relationships in the respective geogrpahic area.

    Responsibilities

    1. Account Management at Country Level :

  • Build and maintain pro-active, professional top management level relationships with (a) member airlines, with (b) other industry stakeholders, including airports, ANSP authorities, suppliers and service providers, AOCs and BARs and non-
  • member airlines in both the passenger value chain and the cargo supply chain and with (c) legislators and government officials, at both the policy and working levels in all relevant parts of the national government (e.

  • g. Transport, Finance, Foreign Affairs, Environment and Trade ministries);
  • Monitor and report about members / stakeholders and on aeropolitical, economic and commercial developments in the region, taking or recommending actions which are consistent with IATA’s policies and objectives
  • Develop and drive commercial and business opportunities at the country level in order to achieve the regional commercial targets;
  • Prepare annual account plans outlining needs and map value-add solutions with the help of Business Development Team
  • Promote IATA’s policies, positions, objectives, activities, services and products amongst airlines, governments, regional organizations, regulatory authorities and other industry stakeholders;
  • Ensure responsiveness to any account issue, including cases of accidents or financial risks
  • Maintain good media relationships and develop, in close cooperation with the Regional Director, Account Management as well as IATA’s Corporate Communications department, a coherent IATA communications strategy at the national level in support of IATA’s objectives, programs and policy positions;
  • 2. Delivery Oversight :

  • Oversee the implementation of projects and programs (e.g. NDC, One Order, NewGen, IOSA, ISAGO, Value of Aviation, Environment, Fast Travel, e-
  • AWB, etc.), receive reports as to the progress of delivery against the account plans

  • Support the organization of IATA’s events at country level and represent IATA at industry events, in coordination with the Regional Director, Account Management;
  • Based on customer feedback, provide active assessment to Business Development Team and Program Management Office about the delivery of projects
  • 3. Financial and Distribution Services

  • In collaboration with the cluster / regional Subject Matter Expert for Financial and Distribution Services and the Global Delivery Center build and maintain strong customer stakeholder management with airlines, travel agents and forwarders regarding IATA’s financial and distribution services;
  • Manage local IATA Settlement Systems (ISS) governance groups (LCAG-P, LCAG-C, APJC, ALWG, FAG, ICAP, etc.) in collaboration with the cluster Subject Matter Expert for Financial and Distribution Services to adopt effective risk management rules for members’ funds : forecast ISS market trends and risks, respond quickly and effectively to any market issues which may put members’ funds at risk
  • 4. Office and People Management :

  • Ensure corporate fiscal, legal and regulatory compliance in the country and perform representative duties based on the Power of Attorney received from the Corporate Secretary;
  • Actively support the talent development of the Subject Matter Experts (SMEs) in the Regional Delivery Team
  • Foster a culture of inclusion, integrity, team spirit, strategic thinking, partnering, innovative pioneering and acting with a human touch
  • Minimum Qualifications

  • Bachelor's Degree in Business Administration or any other relevant discipline
  • Minimum of 10 years of professional experience in a similar role at regional level with at least 5 years of experience in a senior management role
  • Prior experience in a commercial role
  • Experience in the aviation industry;
  • Proficiency in MS Office and CRMs (e.g. Salesforce)
  • Fluency in English (CEFR : C1) and French (CEFR : min B2)
  • Preferred Qualifications

  • Advanced degree is an asset e.g. MBA
  • Previous Experience in managing, leading or overseeing projects is an asset
  • Experience in government affairs would be an advantage
  • Proficiency in regional languages (CEFR B1)
  • At the heart of IATA are our Values and Behaviors. We all have different personalities, styles and areas of expertise, but you’ll recognize us by the consistent way we act and behave in line with our Values and Behaviors.

    We are looking for people who bring them to life in everything they do they are :

  • Act with integrity and uphold our standards
  • Think strategically in support of the global big picture
  • Partner and manage to create high performing teams
  • Putting people first by acting with a simple human touch
  • Here at IATA we are proud of being a Diverse & Inclusive Organization we have people from all over the world working in our offices, and we extend this to our recruiting practices.

    We are a meritocratic organization and an equal opportunity employer.

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