As market leader in enterprise application software, SAP helps companies of all sizes and industries innovate through simplification.
From the back office to the boardroom, warehouse to storefront, on premise to cloud, desktop to mobile device SAP empowers people and organizations to work together more efficiently and use business insight more effectively to stay ahead of the competition.
SAP applications and services enable customers to operate profitably, adapt continuously, and grow sustainably.
We are looking for a Senior SAP Technical Consultant, SAP Technical Consulting Manager, Project Manager with a technical SAP background or someone with a similar skill set and the intention is to grow into a role managing an SAP customer on a technical base up to Top Management levels.
We are offering a position in the SAP Active Global Support (AGS Team) in the role of a Technical Quality Manager (TQM), which provides a rapid growth path to take responsibility for the complete MaxAttention and ActiveEmbedded Service delivery for our SAP Top SA accounts and handle their relationship responsibly on a primarily technical basis.
Execute the SAP global Support Strategy to enable our customers running their End-to-End Solution Operation. You will be involved in the customer’s mission critical SAP projects to proactively ensure the continued technical success of their SAP solution.
Special focus is put on support enablement for the latest technologies, components and solutions to continually minimize technical risks and technically optimize the customer’s SAP solution with special focus on SAP innovation topics.
As TQM you will be working mostly at the customer’s location as the key interface between the customer and SAP Active Global Support.
As part of the SAP Active Global Support Team you will also support our top customers in critical situations facilitating global support processes and representing SAP’s global support teams around the world, helping these customers to receive appropriate support.
EXPECTATIONS AND TASKS :
WORK EXPERIENCE :
EDUCATION AND QUALIFICATION / SKILLS AND COMPETENCIES :
Preferred Knowledge :
Ability to judge customer situations and projects regarding implementation success (business impact, unplanned production down situations, market impacts) with reference to strategic support planning.
SAP'S DIVERSITY COMMITMENT
To harness the power of innovation, SAP invests in the development of its diverse employees. We aspire to leverage the qualities and appreciate the unique competencies that each person brings to the company.
SAP is committed to the principles of Equal Employment Opportunity and to providing reasonable accommodations to applicants with physical and / or mental disabilities.