Customer Service Agent Casablanca
The Maersk Group
Morocco
il y a 15j

We offer you a unique opportunity to join Maersk Line - an established company within international shipping & logistics.

You will be an essential part of the company and get a high degree of personal responsibility as you will have a direct impact on our Customers Experience.

We offer you a truly international environment : you will collaborate with colleagues and companies throughout the world.

We offer

  • An exciting job opportunity in an international, challenging business environment characterized by high pace and high diversity.
  • You will focus on creating valuable relationships with our current and new customers.

  • International experience working for the world s shipping leader, in a dynamic, global industry.
  • Work with colleagues and clients across the world.
  • A role with direct impact on our customer.
  • A role where you are part of an evolved customer service concept, gain thorough knowledge in the customer experience in a Business to Business environment.
  • A role in the backbone of Maersk Line, a perfect place to learn all processes in Maersk
  • A workplace with a learning environment one of the Maersk values is Our Employees .
  • Personal and professional development.
  • Career development opportunities.
  • High pace work environment, with a high diversity of daily tasks.
  • A winning team, that is always looking for improvements.
  • Key responsibilities

  • Take full responsibility and end-to-end ownership of customer shipments.
  • Act as a primary point of contact for customers and communicate proactively to keep customers informed of any issues.
  • Own the customers shipment lifecycle and all issues related to this.
  • Facilitate the customers’ needs timely and resolve issues effective by engaging relevant internal stakeholders
  • Engage in constructive issue resolution. This includes dealing with escalations and complaints.
  • Address root causes and seek continuous improvements constantly look for ways to improve work processes by understanding and being familiar with local KPIs and act in line with set targets.
  • Willingness of going the extra mile for the customer.
  • Thinking out of the box and with focus on providing solutions.
  • Build strong and lasting relationships with customers with purpose of gaining an understanding for their business, service needs and drivers of success.
  • Actively work together with colleagues within and beyond functions and locations.
  • Assist the team in realizing the ambitions by sharing knowledge and best practices of processes.
  • Display accountability for customer satisfaction by owning and managing customer facing activities.
  • We are looking for

  • Strong interpersonal and communication skills.
  • Passion for Customer Service.
  • Pro-active person with a service oriented mindset.
  • Dedicated, decisive and result orientated with a can-do attitude.
  • Likes to get it right the first time and can look ahead to avoid issues from happening.
  • Able to work under pressure while keeping quality in focus.
  • Comfortable with Change Management and capable of delivering high quality before, during and after transformation.
  • Good process understanding and digital proficiency
  • Comfortable with working with multiple items at the same time whilst keeping quality in focus.
  • Well organized, efficient and effective.
  • An excellent team player, while also able to work independently
  • Good moral compass and ability to work within the Company’s values
  • Fluent in English and French
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