Fairmont Hotels & Resorts
Fairmont Royal Palm Marrakech, Marrakech, Morocco
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Warm, engaging and considerateservices are the distinguishing features of Fairmont hotels.

The butler, driven by apassion for customer service, ensures that our customers receive personalized,exemplary attention and feel not only comfortable but also valued.

Hotel Overview :

The hotel features opulent guest rooms and suitesoverlooking our 18-hole Golf Course and the Altlas Mountains. Indulge in one ofour six eclectic restaurants and bars offering local and international cuisine,a 2,000 sqm swimming pool, a 3,500 sqm Spa in collaboration with Clarins whichoffers the ultimate escape and relaxation.

The Kids Club promises our littleones a world of discoveries, and a Sports Centre to ensure you remain fit whileon the road.

Summer of responsabilities :

Reporting to the In RoomDining Director, responsibilities and essential job functions include but arenot limited to the following :

  • Identify and anticipatecustomer needs and provide personalized service;
  • Provide catering services asneeded;
  • Help clients to carry outtheir projects or facilitate the visits they wish to undertake during theirstay;
  • Respond to all customerinquiries and follow up;
  • Understand and know theservices, technology, equipment, uses and systems provided in the suites;
  • Assist clients with hotelfacilities in an informative and useful way;
  • Comply with the department'spolicies, procedures and service standards;
  • Comply with all securitypolicies;
  • Other tasks, as assigned.
  • Qualifications :

  • Previous customer serviceexperience required;
  • Professional presentation;
  • Exceptional customer serviceskills and high oral communication skills;
  • Knowledge of MicrosoftWindows applications an asset;
  • Excellent interpersonalskills and problem-solving skills;
  • Particularly responsible andreliable;
  • Ability to work effectivelyunder pressure in a fast paced environment;
  • The ability to work in a team;
  • Ability to focus on customerneeds, staying calm and courteous at all times.
  • Physical Aspects of Position(include but are not limited to) :

    Constantstanding and walking throughout shift

    Occasionallifting and carrying up to 20 lbs

    Occasionalkneeling, pushing, pulling

    Occasionalascending or descending ladders, stairs and ramps

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