Regional Operations Manager, Morocco
Apply for this position Department : Operations Location : Marrakesh, Morocco
The Regional Operations Manager is responsible for the overall operational success of all G Adventures group, independent, custom and charter partner travel programs in the Morocco region.
A strong people manager, this role will provide leadership and drive in steering the strategic development of this Region.
Strategic business planning for region
Manage the Regional Operations budget, including continuously looking to improve operating margins and supervising the reconciliation of invoices for services throughout the region.
Partner with relevant stakeholders to monitor trip costing, convey updates and develop sustainable ancillary revenue generators across the region.
Develop and manage business relationships with suppliers in partnership with relevant stakeholders, and to gain revenue from sales of optional activities and other products.
Represent G Adventures at trade shows and events where required to do so.
Ensure that global sales team is supported at all times.
Coordinate and assist in ground support for logistical issues during trips and assume a lead role in Critical Incident Management (CIM) in the field, managing local emergency procedures as required, including ensuring the regional emergency phones are managed and looked after at all hours.
Ensure relevant teams are informed and trained on ancillary revenue procedures.
Conduct ongoing product reviews, in conjunction with Director of Operations of the region and other relevant individuals.
Coordinate research and development of new and existing product in partnership with the Product team
Encourage proper brand consistency and promotion across all operational areas.
Monitor customer feedback to ensure company goals and service standards are being maintained and work closely with Customer Solutions to resolve travellers complaints, including ensuring Net Promoter Score targets are met.
Manage opsmorocco email inbox
Responsible for all CEO (Tour Leader) management including : payroll, accounts, reading and replying to comments, preparation of bonuses, CEO contracts, updating trip and welcome notes, managing CEO worker profiles, managing performance and undertaking regular 1 : 1 meetings, the CEO schedule, managing CEO Swag and work alongside Talent for CEO disciplinaries.
Management of full CEO recruitment and training process, including predicting when new CEOs will be required, and Wanderer, Shadow and Route training, and CEO forums
Contribute to the company performance and culture by fully embracing the G Adventures Core Values, and using internal social media.
3+ years experience in a leadership role in the travel industry
University Educated to Bachelor’s degree level
Proven people management, project management and leadership experience
Advanced Arabic, French and English language skills, verbal and writing.
Strong office administration, problem solving and organisational skills required.
Training experience with a flexible and motivational approach.
Advanced computer skills and strong Microsoft Office skills (advanced level).
Ability to work with a diverse group of departments with sensitivity
Ability to manage a crisis and take responsibility for the safety of others.
An understanding of and commitment to customer satisfaction.
Driven and motivated by a fast-paced team environment and have a desire for continual development.
Regular Travel is required
Legally able to work and live in Morocco
We thank all interested candidates however only those chosen for an interview will be contacted.
QUALIFIED APPLICANTS MUST HOLD APPROPRIATE CITIZENSHIP OR DOCUMENTS PERMITTING THEM TO RESIDE AND WORK IN MOROCCO
G Adventures is an equal opportunity employer committed to fostering a diverse and inclusive work environment. We consider all qualified applicants and will meet the needs of those requiring reasonable accommodations.
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