Outlet Manager
Fairmont Hotels & Resorts
Fairmont Royal Palm Marrakech, Marrakech, Morocco
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Regular

Outlet Manager At Fairmont Hotels & Resorts, exceptional serviceand flavours are the hallmarks of every dining experience.

As Outlet Manager,your leadership and passion for guest service will drive outstanding operatingresults and ensure your Outlet is both a preferred dining destination andworkplace.

Hotel Overview :

The hotel features opulent guest rooms and suitesoverlooking our 18-hole Golf Course and the Altlas Mountains. Indulge in one ofour six eclectic restaurants and bars offering local and international cuisine,a 2,000 sqm swimming pool, a 3,500 sqm Spa in collaboration with Clarins whichoffers the ultimate escape and relaxation.

The Kids Club promises our littleones a world of discoveries, and a Sports Centre to ensure you remain fit whileon the road.

Summer of responsabilities :

Reporting to the Food &Beverage Director, responsibilities and essential job functions include but arenot limited to the following :

  • Consistently offer professional, friendly and engaging service
  • Lead and manage the F&B Outlet team in all aspects of the department and ensure service standards are followed
  • Handle guest concerns and react quickly and professionally
  • To assist in the recruitment and training of F&B Colleagues
  • Balance operational, administrative and Colleague needs
  • Conduct regularly scheduled departmental meetings
  • Maximize revenues by communicating regularly with the Food and Beverage teams to implement agreed upon strategies, practices and promotions
  • Have full knowledge of all Outlet menus
  • Manage the departmental budget
  • Follow outlet policies, procedures and service standards
  • Follow all safety and sanitation policies when handling food and beverage
  • Otherduties as assigned.
  • Qualifications :

  • Previous Food and Beverage leadership experience required
  • Previous Point of Sale System experience required
  • Computer literate in Microsoft Window applications required
  • University / College degree in a related discipline preferred
  • Excellent communication and organizational skills
  • Strong interpersonal and problem solving abilities
  • Highly responsible & reliable
  • Ability to work well under pressure in a fast paced environment
  • Ability to work cohesively as part of a team
  • Ability to focus attention on guest needs, remaining calm and courteous at all times
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